We have recently received several reports from our clients that they are not receiving our invoice emails. To address this issue and ensure smooth communication, we kindly ask you to take the following steps:
- Whitelist all emails from the “@isoftsystems.com” domain, especially our accounting department’s email address: accounting@isoftsystems.com. This will help to prevent our emails from being blocked or filtered as spam by your email server or firewall.
- If you are using Office365 for your email services, we have identified an issue where Office365 has been falsely reporting links to our dashboard as malicious. To resolve this, please have your IT department follow the instructions below:
- Go to the following link: https://security.microsoft.com/reportsubmission
- Allow links from the following domain: https://isoftsystems.retool.com
By completing these steps, you should be able to receive our invoice emails and visit your dashboard without any issues. If you have any questions or need assistance, please feel free to reply to this email, call us at 760-646-8552, or create a support ticket at support.isoftsystems.com.
We apologize for any inconvenience this may have caused and thank you for your prompt attention to this matter. We appreciate your business and look forward to continuing to provide you with exceptional service.