
Versions
AM12 for SQL, Express, and LAN
AM11 for SQL and Express
AM10 for SQL, Express, and LAN
AM9 for LAN
Module
AR
Question
I need to void a credit invoice generated from a sales return; however, when I entered the invoice #, the message “Invoice # [xxx] is a sales return” is displayed. How can I void the credit invoice?
Answer
This happens if you attempt to void the credit invoice using the Create Invoice function (Amend Invoice option). Instead, to void a credit invoice, use the Create Sales Return ► Create Sales Return without Invoice # ► Amend Sales Return function.