Tech Tip: How can I void a credit invoice from a sales return?

I need to void a credit invoice generated from a sales return; however, when I entered the invoice #, the message “Invoice # [xxx] is a sales return” is displayed. How can I void the credit invoice?

This happens if you attempt to void the credit invoice using the Create Invoice function (Amend Invoice option). Instead, to void a credit invoice, use the Create Sales Return ► Create Sales Return without Invoice # ► Amend Sales Return function.